Contact Us

Central Michigan 2-1-1 program

c/o LifeWays

1200 N West Avenue

Jackson, MI 49202

Phone: 2-1-1 or 866.561.2500

Text: Text your zip code to 898-211

TDD: 517.789.2492

Fax: 517-789-1271


Click here to chat with a 2-1-1 staff person Mon-Fri 8am-8pm!

What if I have problems dialing 2-1-1?

Callers from businesses and organizations with standard land-based phone systems should be able to pick the phone and dial 2-1-1 with no problem. If you experience difficulty, simply call 866.561.2500 to access the service and to inquire about technical assistance.  When reporting trouble dialing 2-1-1, please provide the phone number, name of the telephone company and location the call was placed (for cell phone users).  This information will greatly assist us in resolving the problem.

For organizations with in-house phone networks, or PBX telephone systems, calling parameters may need to be adjusted to enable three-digit dialing access to 2-1-1.

Most systems will allow dialing access to 9-1-1, but modifications may be required to permit 2-1-1 calling. Typically, your telecommunications staff or a service provider can make this simple adjustment. In some cases, the issue can be resolved by dialing 9 or another access code needed to get an outside line, before dialing 2-1-1. 
And, unlike access to 4-1-1 calling, there is no surcharge to your organization for the use of 2-1-1.